Kai Health Technology, Inc. ("Kai Health," "We," or "Us") has prepared this Privacy Policy to describe our practices regarding the personal information we collect from users of the Kai Health website at https://kaihealth.ai ("Site"), and services provided through the Site (collectively, with the Site, the "Services").

If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any suspected security violations to us, please contact us at privacy@kaihealth.ai.

A Note to Users Outside of the United States

If you are a non-U.S. user of the Services, by using our Services and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in the Privacy Policy. In addition, your personal information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. By providing your data, you consent to such transfer and processing.

Types of Data We Collect

Personal Information You Provide to Us

We collect personal information you submit directly to us when you:

• Complete forms on our Site
• Request information about our services
• Subscribe to our newsletters or marketing communications
• Contact us with inquiries or support requests
• Participate in surveys or promotional activities

This information may include:

• First and last name
• Email address
• Phone number
• Company name and job title
• Professional information
• Any other information you choose to provide in communications with us

Information Collected via Technology

Information Collected by Our Servers

Our servers (which may be hosted by a third-party service provider) may collect information automatically from your computer or device, including but not limited to:

• The date and time of your visit, the pages and content you view, and links you click on while navigating within our Services
• Information about the type of content accessed via our Services
• The site you visited before and after visiting our Site
• Your Internet Protocol (IP) address that can sometimes be used to derive your general geographic area
• Search terms you enter using our Services or on a referral site
• Unique identifiers, including mobile device identification numbers
• Information about your device such as your device type, screen size, browser type, language and other settings, memory capacity, plug-ins, Internet domain, TCP configuration parameters, operating system, carrier code, time zone
• Information about your interactions with our content and services
• Information collected through cookies, pixel tags and other tracking technologies

Cookies

Like many online services, we use cookies to collect information. "Cookies" are small pieces of information that a website sends to your computer's hard drive while you are viewing the website. We may use several types of cookies:

Essential/Functional Cookies: These are necessary for the basic functioning of our website and cannot be switched off

Analytics Cookies: These allow us to recognize and count visitors and see how visitors move around our website

Marketing/Advertising Cookies: These are used to track visitors across websites to display ads that are relevant and engaging

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our Services.

Pixel Tags

We use "Pixel Tags" (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. We may use Pixel Tags to collect information about your interactions with our email messages, such as the links you click on and whether you open or forward a message, the date and time of these interactions and the device you use to read emails.

Marketing Automation and CRM Systems

We use HubSpot as our customer relationship management (CRM) and marketing automation platform. HubSpot helps us:

• Track email opens and link clicks
• Monitor page visits from known contacts
• Manage and segment our contact database
• Personalize content and communications based on your interactions
• Analyze engagement patterns to improve our services

Analytics

We use third-party analytics services including Google Analytics to help analyze how users use our Services. The information generated by cookies or other technologies about your use of our Services is transmitted to these analytics providers. They use this information to compile reports on user activity and provide other analytics services. To learn more about how Google uses data, visit www.google.com/policies/privacy/partners/.

You may prevent your data from being collected and used by Google Analytics by opting out through the use of the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout/.

Information from Third Parties

We may receive information about you from third parties, such as:

• Business partners who provide referrals
• Marketing partners and advertising networks
• Publicly available sources
• Data enrichment services

Use of Your Personal Information

General Use

We use the personal information we collect to:

• Provide, maintain, and improve our Services
• Process and fulfill your requests for information
• Send you technical notices, updates, security alerts, and administrative messages
• Communicate with you about products, services, offers, and events
• Provide customer support and respond to your inquiries
• Measure and analyze visitor traffic and usage patterns
• Personalize and improve your experience with our Services
• Monitor and prevent fraud and abuse
• Comply with legal obligations
• For any other purposes disclosed to you at the time we collect your information or pursuant to your consent

Marketing Communications

When you provide your contact information or engage with our Services, we may send you:

• Newsletters and educational content
• Information about our products and services
• Event invitations and webinar announcements
• Industry insights and thought leadership content

You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at privacy@kaihealth.ai.

Creation of Anonymous Data

We may create anonymous data records from personal information by excluding information that makes the data personally identifiable. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.

Disclosure of Your Personal Information

We may share your personal information in the following circumstances:

Within Our Organization

Your information may be accessed by authorized personnel within Kai Health, including:

• Sales team members
• Marketing team members
• Leadership and management
• Customer success team members
• Technical support staff

All personnel with access to personal information are bound by confidentiality obligations.

Third Party Service Providers

We may share your personal information with third-party service providers that help us provide the Services, including:

• HubSpot (CRM and marketing automation)
• Google Analytics (website analytics)
• Cloud hosting providers
• Email service providers
• Payment processors (if applicable)
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

We may share personal information in connection with or during negotiation of any merger, financing, acquisition, dissolution, bankruptcy, or similar transaction or proceeding involving sale, transfer, or divestiture of all or a portion of our business or assets.

Legal Requirements

We may disclose personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations or respond to lawful requests
• Protect and defend our rights or property
• Prevent fraud or protect against illegal activities
• Protect the personal safety of users or the public

Third Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Your Rights and Choices

Access and Update

You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate information.

Email Communications

You may opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly. Note that even if you opt-out of marketing emails, we may still send you transactional or service-related communications.

Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Services.

Do Not Track

We do not currently respond to "do not track" signals from web browsers.

Data Deletion

You may request deletion of your personal information by contacting us at privacy@kaihealth.ai. We will comply with your request to the extent required by applicable law, though we may retain certain information as required for legal or legitimate business purposes.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Our legitimate business interests

Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising these rights.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You should review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Kai Health Technology, Inc.

Email: privacy@kaihealth.ai

Website: https://kaihealth.ai

For general inquiries, you may also contact us through the contact form on our website.

© 2025 Kai Health Technology, Inc. All rights reserved.